Delivery and Returns

Dispatch Locations

We dispatch from the nearest location within the EU to your delivery address, ensuring you do not have to pay additional duties and taxes. Please contact us if you are unsure about the regulations for your specific country. If your delivery destination is outside the EU, you will be contacted by email before dispatch to discuss any possible duties and taxes upon delivery.

Payment

We accept payments through SEPA, wire transfers, as well as credit or debit cards. When you place your order and select payment by card, your data is encrypted and redirected to our payment provider. We do not store or see any of your sensitive data. Our payment service provider is PCI Service Provider Level 1, ensuring the highest grade of payment processing security. Any bank charges and/or customs fees are payable by the customer.

Delivery

Orders paid for by SEPA are processed the same day if placed before 1:00 PM. Delivery times vary between countries but typically range from 2 to 6 days.

Express Delivery: DHL (24-72 hours). Please contact us if you need further assistance or have specific requirements.

Returns

Customer satisfaction is our absolute priority. However, if you changed your mind, you have 20 days from the date of receipt to return any order. Applies to sealed products only. Except for any error on our part, customers are responsible for paying return shipping costs. Please contact at returns@zenius-labs.eu for nearest warehouse address.

Regulations

The products offered on this website are not medicines. They are nutritional supplements, regarded as such in United States and European Community countries, which benefit from the free movement of goods within the EC. You should, however, check the legal status of these products in your country of residence. These products are sold neither for the purposes of diagnosis, prevention nor treatment of diseases. If you are suffering from a disease, you should consult a doctor. Women who are pregnant or breastfeeding, children under 12 and people receiving medical treatment should, in general, refrain from taking nutritional supplements except on the advice of their therapist. The photographs on this website are intended as a guide only and are non-contractual; actual products may differ from the photographs. We reserve the right to dispatch our products from any country in the European Community.

Confidentiality

Personal data is collected only when provided voluntarily by visitors to this site, and only to the extent that they are submitted or sent to those departments responsible for processing your order.

We will not use identifiable personal data for direct marketing or any follow-up which has not been allowed by you.

We will only use identifiable personal data provided by you for internal purposes within the Zenius-labs.eu and its associated sites, which may potentially include passing them to third party business partners for subsequent processing, in line with the purposes for which they were initially collected, and only on condition their continued confidentiality is guaranteed.

Most of our departments do not require you to register and you can thus visit our site without revealing your identity.

Devices such as “cookies” and “tags” may be used to help visitors navigate the site and complete registration procedures more easily and effectively.

Should you wish to request information, or complain about the current Declaration of Confidentiality, or make any recommendations or comments about improving it, we would be grateful if you could send us an email.